Terms & Conditions
Please read these terms before using our laundry, dry cleaning, ironing, shoe and bag cleaning services.
1. Store timing
Our shop at Murjan Plaza, Dubai Marina is open from 10:00 am to 10:00 pm.
2. Prices & VAT
All prices are in UAE Dirhams (AED) and do not include 5% VAT, which is added to the final bill.
3. Standard service
Standard orders are delivered within 2 days, ready by 7:00 pm in the evening.
4. Express service
Express orders dropped off between 10:00 am and 10:00 pm are ready within 24 hours. Express service is charged at 25% extra.
5. Folding & extra starch
Folded items (instead of hangers) and extra starch are charged at 20% extra on the bill.
6. Wash & fold
Wash & fold is charged at AED 65 per bag of up to 29 pieces. Dry-clean-only, delicate or heavily soiled items are not included and are charged per item.
7. Children's items & school uniforms
Children's items and school uniforms for children under 12 years get a 50% discount.
8. Personal property in pockets
Please empty all pockets. We are not responsible for any personal property left in pockets, or for damage caused by it (for example pens or lipstick).
9. Care labels & fabric
We follow the garment care label. We are not responsible for shrinkage, colour run or damage on items without care labels, or caused by manufacturing defects, weak fabric, decorations or trims.
10. Stains & rewash requests
We treat stains with care, but some stains cannot be fully removed without damaging the fabric. Any stain or rewash request must be placed within 48 hours of delivery.
11. Lost or damaged items
Liability for lost or damaged items is limited to 10 times the cleaning charge (invoice amount) of that particular item, and must be reported within 48 hours of delivery.
12. Shoes & bags
Shoe and bag prices are confirmed after inspection. Standard turnaround is 2 to 4 days; express 1-day cleaning is available for selected shoes. Results depend on material, age and condition.
13. Uncollected items
Items not collected within 30 days of the ready date may be donated or disposed of.
14. Pickup & delivery
Pickup and delivery is available all over Dubai and is subject to slot availability. Payment can be made on delivery or in store.
Questions? Message us on WhatsApp.